Expert product information on newegg ASUS VG248QE Black 24" 1ms (GTG) Widescreen LED Backlight LCD Monitor
Beau L.

Q. visitor asked, pretty good. I bought PC (ABS stalker prime) a few days ago and I'm not sure if I want to keep it. I was wondering how long I have to return it. it's crashed a few times on me and I'm not feeling good about that. is that as of buying date or arrival date?

Edward F.
Welcome to Newegg! How are you today?
pretty good. I bought PC (ABS stalker prime) a few days ago and I'm not sure if I want to keep it. I was wondering how long I have to return it
it's crashed a few times on me and I'm not feeling good about that
Edward F.
All items sold by newegg have a 30 day return policy
is that as of buying date or arrival date?
Edward F.
Buy date
from invoice, ship date
I've read that new PC sometimes crash bc there is a "burn in" time for the processor.. have you heard anything about that?
Edward F.
Not for crashing issues. Usually the 'burn in' time is related to the settling of thermal paste
so that's the thing my heat sink was detached form the mobo/processor when it arrived. I reconnected it but I do feel that the thermal paste isn't as good now
but I figured I'd give the PC a shot before I sent it back immediately
Edward F.
Right, yeah, having the heat sink detach usually requires a fresh set of paste, especially if it was disconnected for a while
Do you know if the crashing was related to temps?
I had a temp monitor program running but it was only showing in the task bar and I was playing a full screen game when it crashed so I'm not sure.. do you have any suggestions for a good monitoring program that will overlay a game?
Edward F.
Yeah, msi afterburner is what I tend to use for that. Here's a guide for setting up an overlay using various programs: http://www.overclockers.com/f...
ok thank you.. so if I see heat related issues I'll know it's that but what if it's not heat related issues what else might it be?
will that program work with a Zotac gfx card?
Edward F.
Hmm, it could be a number of things from ram issues, hard drive / ssd sector being damaged, video card has a bad memory chip, perhaps something was chipped on the motherboard
if you look at the reviews they are all bad but there was only 2 of them when I purchased the machine ..
but I'll keep giving it a chance and I'll make a decision before my 30 days is up
Edward F.
Definitely
is there a way I can contact you for other quick questions at any point?
Edward F.
Unfortunately not directly. The best thing to do is to visit the gaming section of newegg and wait for the banner to show up, one of us will pick up as soon as we can
10-4 thanks Edward
Edward F.
You're very welcome
Will there be a record of this chat to show some reasons why I'm returning it?
Edward F.
Unfortunately not, but normally it's no questions asked. Here's a copy of the exact return policy: http://kb.newegg.com/Policies...
do you think I should report a shipping problem bc the heat sink fell off before I received it?
I just want to make sure when or if I'm want to return it there won't be any issues
Edward F.
Yeah, you can report a shipping issue now, and then at the 30 day period before you send it off make the decision to keep or RMA it
10-4.. I know this is a silly question but.. do you think that PC builder will make a change to their packaging to make their customers more happy?
Edward F.
If enough people ask for the change i'm sure they would
I wouldn't expect them to make it just for one person, even with offers for more money though. its likely they have bulk packaging deals and don't have higher quality ones around
ok.. I have one more question and then I'll leave you alone
I got the TT esports commander combo keyboard and mouse set with my computer and I'm not sure how to tell when the DPI setting have changed on the mouse
I read that there isn't a visual indication for the DPI setting.. but I'm guessing I will be able to tell by the speed of the point on the screen don't you think?
I pressed it a few time last night and didn't notice any change really
Edward F.
If you change the DPI, the mouse will increase in speed and typically by a very noticeable amount
let me see if there is any software needed for that
I checked the manufacturers website and it had a download but it didn't seem to be a driver
and then I found on a reddit post that there wasn't drivers for this particular combo
but please let me know what you find
Edward F.
hmm, okay
well I'm leaving work now.. I'll chat later if I have any more questions or issues
Edward F.
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