Expert product information on newegg 10W USB Data Cable + Wall AC Power Adapter for iPad 1 iPad 2 iPad 3 White
Beau L.

Q. visitor asked, i want to buy but i cannot seem to enter my password properly

Benjamin S.
Hi there! Welcome to Newegg. Can I help you with a power adapter?
i want to buy but i cannot seem to enter my password properly
Benjamin S.
Ok there should be a password reset option when you are at the screen where you enter your password
yes, but the screen wants me to change my e-mail address
Benjamin S.
Are you clicking on the "forgot your password" option?
All you would need to do is enter your current email address and a reset link will be sent to that email
let's see my screen now says i have something in my basket-
what do i do now
Benjamin S.
If you are logged in you should be able to checkout
that is the problem -- i am not loged in
Benjamin S.
Ok do you see near the top, it should say log in or register?
Click on that
Then it should take you to the sign in screen
the choices are My Account, Wish List, Customer Service
Benjamin S.
Try going back to the home page, do you see the same options if you do that?
those are the same options, also options say All Products, Deals and Services, Featured Sellers
Benjamin S.
Try going to this link
OK do i click "Forgot my password"
Benjamin S.
Yes, if you cant log in from there with your current password
The screen says my e-mail will receive a code to reset my password in 5 to 10 minutes
Benjamin S.
Ok I would open your email to see if it there now, because it normally sends it right away
I did it, and it said my password has been updated
Benjamin S.
Ok, are you able to log in with the new info?
THis is where the problem is-
i went to my account and it says Current e-mail, password, new email re enter new e-mail i cannot use my existing e-mail address
Benjamin S.
Oh I see what you mean. Those boxes are only for if you want to change your email or password, you do not have to do anything with those.
Right now you are logged in and should be able to make purchases
You can view what you have in your cart now from here
then scroll all the way down to the bottom and you can click on the secure checkout button
thanks, i think it will work now
Benjamin S.
Ok great to hear!
good-bye
Benjamin S.
Have a great night
Benjamin S.
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10W USB Data Cable + Wall AC Power Adapter for iPad 1 iPad 2 iPad 3 White
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