Expert product information on horizonhobby Apprentice S 15e RTF with SAFE Technology
Beau L.

Q. visitor asked, I had a few questions regarding the products I purchased. One being the FLOATS, there was metal bar that was missing from the box. Is there anyway I could get that sent to me? Secondly, after making corrections to all of the turns and controls the aircraft still wants to go left. Granted that the rudder and ailerons are made even, which I have checked before. Is there anything I can do to make this correction? The batteries work awesome though!!. That makes sense. So will the flying be defected because of this?

Steven S.
Hello! MY name is Steven. How can I help you today?
I had a few questions regarding the products I purchased. One being the FLOATS, there was metal bar that was missing from the box. Is there anyway I could get that sent to me? Secondly, after making corrections to all of the turns and controls the aircraft still wants to go left. Granted that the rudder and ailerons are made even, which I have checked before. Is there anything I can do to make this correction? The batteries work awesome though!!
Steven S.
Yes you will need to call customer support and they can get that part out to you. All airplanes will go to the left. put in a little right rudder when you take off and you will be just fine.
That makes sense. So will the flying be defected because of this?
Steven S.
No it will fly just fine.
Great. I tried calling earlier this week and I was put on hold for literally 1 hour. Can you give me a more direct number?
Steven S.
Call 888-959-2305
Give that one a shot.
But is that the general number?
Because literally all I need is a little metal bar that they forgot to put in the box.
Steven S.
That number will take you to the airplane tech support. They will be the ones you need to talk to about getting that piece.
Great. Thanks for your help.
Steven S.
You're welcome.
Steven S.
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